I would tailor my lessons my audience. I have taught and trained everyone from elementary school to doctors and professors.

I start my lessons with a short informal chat and questions then move on to the lesson plan designed to encourage learning and possible change.


MASTER OF BUSINESS ADMINISTRATION | UNIVERSITY OF PHOENIX

BACHELOR OF SCIENCE | UNIVERSITY OF NORTHERN IOWA
Skills & Abilities
· Proficient training and teaching abilities
· Excellent questioning and analytical skills
· Efficient project management skills
· Experience in scientific equipment and method validation
· Exceptional skills in oral and written communication
· Computer literate (Microsoft Office, Power Point, Outlook, Windows and Mac OS)
· Fully Bilingual (English/Spanish)
Experience
TECHNICAL SUPPORT SPECIALIST II | TA INSTRUMENTS | JAN 2019 – CURRENT
· Direct project management efforts on new products launch
· Direct product management support after product launch
· Lead the company’s worldwide product service team
· Direct field engineers and customer support in all aspects of their product needs
· Drive initial product development and servicing
· Create and conduct global instructional training on standards and procedures

INSTRUMENT SERVICE ENGINEER II | PALL CORPORATION | MAY 2012 – DEC 2018
· Marketing and promoting consumable products for GeneDisc® Cycler
· Direct customer support in all aspects of their instrumentation needs
· Drive initial instrument development and servicing efforts in the North America
· Conduct global instructional training for Pall Corporation associates on the GeneDisc® Cycler
· Prepare and plan training materials for consistent product presentation and servicing

SCIENTIST, TECHNICAL SERVICE GROUP | PALL BIOPHARM EAST | OCT 2009 – MAY 2012
· Administrated testing and assisted in the planning and development of custom filtration systems to suit customer’s specific needs
· Performed in-depth investigations, documentation and preparation of technical reports regarding complaints and product occurrence reports in conjunction with the QA/QC department
· Scientific/technical support for both Pall Biopharm East sales and customers

BIOTECHNOLOGY SPECIALIST | INSECO, INC., PUERTO NUEVO, PR | DEC 2004 – JAN 2009
· Conducted testing and assist in the planning and development of custom systems for specific needs
· Conducted seminars and trainings for customers and the company’s personnel
· Provided support for both Pall and INSECO, INC sales
· Start up of INSECO, INC scientific laboratory and prepared and implemented procedures to make the company and the laboratory cGMP/cGLP compliant
· Trained and managed the field service team

RESEARCH & DEVELOPMENT LABORATORY ANALYST | PALL PR | MAR 2003 – NOV 2004
· Execution and implementation of tests for installation, operational and performance qualifications
· Preparation and revision of Standard Operating Procedures
· Conducted software and equipment qualifications
· Validated tools for the sterilization and filtration of pharmaceutical products according to FDA regulations
· Calibration and servicing of integrity test equipment
· Conducted in depth investigations, documentation and preparation of technical reports

CUSTOMER SERVICE SUPERVISOR | US AIRWAYS PHILADELPHIA | JAN 1999 – JAN 2003
· Supervised and instructed large team of associates (up to 48)
· Performed numerous customer service activities under a highly stressful environment
· Prepared schedules and assigned duties for employees
· Prepared daily reports of daily events and occurrences

SCIENCE TEACHER | HILLSBOROUGH SCHOOL DISTRICT | AUG 1996 – OCT 1998
· Created daily lesson plans
· Maintain effective communication with co-workers, parents and students
· Completed timely student updates for grading, testing, and planning
· Followed district guidelines for educational policies and procedures
· Adhered to any required special education accommodations needed for students