Privacy Policy (FindTutors)

Privacy Policy

Confidentiality and security are essential values ​​for TUSMEDIA, S.L. and, consequently, we assume the commitment to guarantee the privacy of the user at all times and not to collect unnecessary information. Next, we provide you with all the necessary information about our Privacy Policy in relation to the personal data we collect, explaining:

 

Who is responsible for the treatment of your data.

Why we collect the data we request

What is the legitimacy of its treatment.

How long do we keep it for?

Who has access to your data

What are your rights.

 

1.  Data Controller

TUS MEDIA, S.L.

NIF B-65640930

C/ Pallars 3-5 Building B, 3-2

08402 Granollers

Spain

 

privacidad@tusmedia.com

 

onwards "Tus Media", "we" or the "Data Controller".

 

2. Personal Data

This Privacy Policy covers all data collected and used by FindTutors through the web portal https://www.findtutors.co.uk/ (hereinafter, “Website” or “Platform”).

 

Therefore, this Privacy Policy is applicable to the "Users" of the Website, as well as to the "Students", "Professors" and "Academies" (hereinafter, all of them will be referred to jointly as, the " Users” or “You”).

 

3. Personal data collected

Personal Data means any information or data that can identify you, either directly or indirectly.

 

The provision of Personal Data requires a minimum age of 18 years or, where appropriate, have sufficient legal capacity to contract.

 

3.1. Data Users provide to us

 

Student Data:

 

Data obtained when registering as a Student or parent: When you register as a Student or parent on the Platform, we collect:

  • Name
  • Email address
  • Password
  • Date of Birth
  • Profile photo (optional)

Data obtained when posting ads as a Student: When you post an ad as a Student on the Platform, we collect:

  • Name
  • Email address
  • Phone number

Data obtained when subscribing to the class alert system on the Platform: When you want to subscribe to the free class alert system through the Platform, we collect:

  • Email address

Data obtained when booking a class: When you book a class through the Platform, we collect:

  • Name
  • Email address
  • Mobile phone number

Data obtained through the contact form: When you request information through the Website, we collect:

  • Name
  • Email address
  • Any information you wish to provide us voluntarily

Data obtained when uploading credit to the Platform: When you upload credit for classes through the Website, we collect:

Your credit card details. For your security, we have entrusted the payment system by credit or debit card to a secure payment gateway. The bank details entered are encrypted and securely transmitted to the bank's servers and are subsequently verified with the issuing bank to prevent possible fraud and abuse.

Teacher Data:

Data obtained when registering as a Teacher: When you register as a Teacher on the Platform, we collect:

  • Name
  • Email address
  • Phone number

Data obtained when posting offers: When you complete your profile as a Teacher on the Platform to post ads, we collect:

  • Name
  • Email address
  • Mobile phone number
  • Presentation video
  • Any information you wish to provide us voluntarily

Data obtained when verifying the account as a Teacher: When you verify yourself as a Teacher on the Platform, we collect:

Your credit card details. For your security, we have entrusted the payment system by credit or debit card to a secure payment gateway. The bank details entered are encrypted and securely transmitted to the bank's servers and are subsequently verified with the issuing bank to prevent possible fraud and abuse.

Academies Data:

Data obtained when registering as an Academy: When you register as an Academy on the Platform, we collect:

  • Name
  • Email address
  • Phone number
  • Password

Data obtained when posting offers: When you post offers on the Platform as an Academy, we collect:

  • Name
  • Email address
  • Mobile phone number
  • Any information you wish to provide us voluntarily

Data obtained when contacting us and responding to your queries and/or requests: When you contact us through the means provided on the Platform, we collect: Any data that you voluntarily provide through the forms provided and/or by phone and/or email including your full name, email address and mobile phone number. In the event that you have personal data through the aforementioned means of contact, they will be treated in accordance with this privacy policy.

You guarantee that all data about your identity and legitimacy provided to FindTutors through the Platform are true, accurate and complete. Likewise, you agree to keep your data updated. In the event that you provide any false, inaccurate or incomplete data or if FindTutors considers that there are well-founded reasons to doubt the veracity, accuracy and integrity of the same, FindTutors may deny you present or future access and use of the Platform or any of its contents and/or services.

 

Likewise, the User must safeguard the identification password to make use of the services provided on the Platform, and undertakes not to assign its use to third parties.

 

3.2.Information you indirectly provide to us by creating an account and using the Website and App:

 

Information about how you use our services, the features you use and the actions you take.

Information derived from your use of the Platform in aggregated form is used to implement improvements regarding the Platform's operation and provide you with recommendations that may be of interest to you. 

You can obtain more information about it in our Cookies Policy here.

 

Obligation to provide us with your personal data and consequences of not doing so.

 

The requested personal data is necessary to:

 

  • Manage your registration on the Platform
  • Post ads through the Platform
  • Post job offers through the Platform
  • Book a class through the Platform
  • Upload credit to the Platform

As well as all other FindTutors services. Therefore, if you do not provide your data to us, we will not be able to serve you correctly or provide you with the services you have requested.

 

In the event that you want to contract the services offered through the Platform as a user, you must create a profile and enter your contact information as the person responsible for the account. Those responsible may be the students themselves or their parents/legal guardians, as appropriate. When the parents/legal guardians are responsible, they must include their full name, telephone number, email address and date of birth.

 

In any case, we reserve the right to decide whether or not to include personal data and other information in our databases.

 

The provision of Personal Data requires a minimum age of 18 years old or, where applicable, sufficient legal capacity to enter into a contract.

 

4. Purposes of the processing of your personal data

The personal data provided through the use of the FindTutors Platform is necessary for the following purposes:

In the case of Platform Users:

  • Provide a means for you to contact us.
  • Respond to your questions and/or requests.

In the case of Platform students:

  • Identify you as a user and be able to give you access to the different functionalities that are available to you as a registered user or student.
  • To be able to identify you for the bookings you have made in order to use the services offered on the Platform by the teachers.
  • Provide a means for you to request a free trial of the classes advertised on the Platform.
  • Enable direct contact with teachers.
  • Provide a means for you to post advertisements on the Platform.
  • Respond to your questions and/or requests.

In the case of teachers of the Platform:

  • Complete the registration and validate your profile, to obtain greater visibility.
  • Identify you as a teacher and be able to give you access to the different functionalities that are available to you as a registered teacher.
  • Provide a means for you to post advertisements on the Platform.
  • Respond to your questions and/or requests.

In the case of Platform Academies:

  • Identify you as an Academy and be able to give you access to the different functionalities that are available to you as a registered teacher.
  • Provide a means for you to post advertisements on the Platform.
  • Respond to your questions and/or requests.

Other purposes related to the use of the Platform:

  • The sending of promotions and publicity related to the products and services that may be of interest to you (newsletter sending), with your express consent.
  • Manage and monitor the contractual and pre-contractual relationship that is maintained with the users of the Platform.
  • Improve, develop and test our Platform.
  • Protect the rights, property and/or safety of FindTutors.
  • In the case of the platform's internal messaging service between teachers and students, to send notifications about the reception of said message, as well as the person who has sent the aforementioned message.

On the other hand, for the proper functioning of the Platform, we may use technical and functional cookies to:

  • The correct reception of technical recommendations, Platform service updates, security alerts and support messages.
  • Improve the services to which you could subscribe by studying your behavior as a user, to adapt it to your needs and tastes.
  • The preparation of reports and statistics, in a dissociated way.
  • Research, develop and improve services for Users or to offer new services, features and tools.
  • If you want to obtain detailed information about the cookies we use, you can consult our cookie policy here.

 

Registering on the Platform can be done by synchronising with third-party services (log in with a Facebook or Google account). If you follow a link to these websites, please be aware that you share your profile information with us. The personal data shared depends on the settings of your Facebook or Google Platform. Please visit the Platform in question and review its privacy policy to understand how your personal data is shared and used in this context. The data we collect from your profile is your email, phone number and photo (if you have them configured in your profile), first and last name, gender, date of birth and city of residence.

 

5. Legitimacy of the processing of personal data

Managing your registration as a user of the Platform: The processing of your data is necessary for the execution of the terms that regulate the use of the Platform. You are giving us your consent by accepting this privacy policy through the consent mechanisms established on the platform. Similarly, we consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you register on the Platform.

Managing payment through the Platform: The legal basis for this is the contractual and pre-contractual relationship established with you at the time of acceptance of the Terms and Conditions.

Publishing advertisements through the Platform: The processing of your data is necessary for the provision of the service you request, in line with the contractual relationship established with you.

Publishing job offers through the Platform: The processing of your data is necessary for the provision of the service you request, in line with the contractual relationship established with you.

Managing your free trial requests: The processing of your data is necessary for the provision of the service you request, in line with the contractual relationship established with you.

Managing your class reservation requests: The processing of your data is necessary for the provision of the service you request, in line with the contractual relationship established with you.

Sending alerts about classes and teachers: The legal basis for this is the express consent you give us.

Sending commercial communications: The legal basis for this is the express consent you give us (for example: when you authorize the sending of advertising or our newsletter).

User service: At FindTutors we have a legitimate interest in responding to user requests or queries through the existing contact form. We understand that the treatment of this data is also beneficial for the user insofar as it allows us to be able to adequately attend to and resolve the queries raised.

Management of incidents related to the use of the Platform: The treatment of data is necessary for the execution of the contractual relationship established with you. When the query is related to the exercise of the rights that we inform you about below, or with claims related to our services, what legitimizes us to process the data is the fulfillment of legal obligations on our part.

Quality: We consider that we have a legitimate interest in analyzing the usability of the Platform and the degree of user satisfaction, since the purpose is to improve the user experience and offer a higher quality service.

6. Who has access to your data

Your Personal Data may be communicated to third parties, these are:

 

People and users with whom the user communicates and shares information when using our Platform. This data includes your full name, as well as the information you share publicly, such as your name and profile picture.

Third parties that help us provide IT services, such as providers of The Platform, hosting services, maintenance and support in our databases, as well as in our software and applications that may have data about you.

Third parties that help us provide digital services and reviews, CRM, web analytics and search engine.

Payment service providers.

Advertising, marketing and digital media agencies to help us deliver advertising, marketing and campaigns, to analyze their effectiveness and to manage your contact and questions.

FindTutors authorised staff

Third parties for compliance with legal regulations.

We will ensure that any communication of your personal information that we or those third parties with whom we share your personal information, comply with the legislation that is applicable to us.

 

7. Conservation of your personal data

We will only keep your Personal Data for the period of time that we need for the purpose for which we treat them, until your account is deleted or during the period of time legally established for it.

 

When you delete your account, we delete the content you have posted, as well as photos and videos. In any case, your data could be kept by legal imperative, for the established period of time, however, such data will be blocked. In contrast, information shared about you by other people will not be deleted, as it is not part of your account.

 

The Personal Data obtained through the registration and enrolment on the Platform, those obtained through a query through the contact form and through the purchase form will be kept until the service is performed or during the time it takes to resolve your inquiry. In the case of receiving your CV, your data may be kept for a maximum year for future selection processes.

 

We may retain some personal data to comply with our legal or regulatory obligations, as well as to administer our rights (for example, to assert our claims in Court) or for statistical or historical purposes.

 

When we no longer need to use your personal data, it will be removed from our systems and records or anonymized so that we can no longer identify it.

 

8. Rights in relation to your personal data

Anyone can withdraw their consent at any time, when it has been granted for the processing of their data.  In no case does the withdrawal of this consent entitle the execution of the subscription contract or the relationships generated previously.

 

Likewise, you can exercise the following rights:

 

  • Request access to your personal data or its rectification when it is inaccurate.
  • Request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Request to restrict the processing of your data in certain circumstances.
  • Object to the processing of your data on grounds relating to your particular situation.
  • Request a data transfer in the circumstances specified in the regulations.
  • Other rights recognized in the applicable regulations.

Where and how to request your Rights: By writing to the Data Controller using their postal or electronic address (indicated in section 1), indicating the reference "Personal Data", specifying the right that you want to exercise and with respect to what personal data.

 

In case of differences with the company in relation to the processing of your data, you can file a claim with the Data Protection Agency (www.aepd.es).

 

9. Security of your personal data

In order to safeguard the security of your personal data, we inform you that we have adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided from its alteration, loss and unauthorized treatment or access.

 

10. Updating your personal data

It is important that in order for us to keep your personal data updated, you inform us whenever there has been any change to them, otherwise, we are not responsible for their veracity.

 

We are not responsible for the privacy policy regarding the personal data that you may provide to third parties through the links available on our Platform.

 

11. Contact

If you have any questions or concerns about the way we treat and use your personal data or wish to exercise any of the rights described above, please contact privacidad@tusmedia.com

 

12. International Transfers

Your data may be accessed by Tus Media’s service providers, which are located in the United States. These transfers would be based on the “EU-US Data Privacy Framework” adequacy decision.

 

Publication date: March 12, 2024

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