I provide affordable private math tuition to students upto GCSE level

WORK EXPERIENCE:
Application Developer | IBM India Pvt Ltd | Kolkata, India | 2021-23
● Developed and maintained databases business applications in CRM and ERP softwares
like SAP.
Store Assistant Manager | Spencer Private Limited | Kolkata, India | 2020-21
● Enhanced customer engagement, achieving a 40% boost in repeat business and a 30%
rise in satisfaction through personalised service and expertise.
● Led 20+ staff to a 35% rise in efficiency and 25% boost in productivity, reducing staff
turnover by 50% through effective training and morale initiatives.
● Led community events and cross-functional teamwork, enhancing store atmosphere and
increasing team productivity by 10%.
Customer Service Executive | Alliance Broadband Pvt Ltd | Kolkata, India |
2018-19
● Efficiently addressed over 1,000 billing inquiries, resolved 800+ technical queries, and
handled 500+ product-related issues, improving customer satisfaction by 30%.
● Boosted customer satisfaction to 95%, increased retention by 30%, and reduced
complaints by 25% through efficient, personalised service.
● Maintained a database of 300+ client records with 98% accuracy and reported key
metrics to management using advanced Excel functions.
EDUCATION:
MS in Data Science | University of Leeds | Leeds | 2023-24
● Relevant coursework in Business Analytics and Goal Programming using MS Excel.
● Organised events and headed the college Robotics club during undergraduate.
SKILLS:
● Proficient in Microsoft Office Suite and data entry/analysis (Google Ad Analytics).
● Excellent communication and a proactive team player.