Sue Gilkes

Hi, nice to 'meet' you :-) I'm Sue and I have been working as a trainer and coach in IT and Business skills for over 30 years - scary to say !

My students say my training is engaging, and fun and I make the complicated simple and relate everything to real-world experience.

I provide additional materials such as revision guides - podcasts - videos and Practice questions for all courses:

Tech + (CompTIA) a world-recognised certification body

Cloud Essentials (CompTIA)

A+ (CompTIA)

How to work online, using Microsoft Office 365.

PowerPoint

Word

OneNote

Teams

Maybe you just need help in understanding Technology and grow your confidence so I will create a session to meet your personal needs.

Summary of useful career Information:

• Trainer of CompTIA content – Tech+ ; A+; Cloud essentials; Network +
• A Gold Standard Accredited Learning & Development company for 6 Years
• Certified Business Professional Instructor (CBPI) in Leadership, Customer Service and Sales
• Delivery of IT courses, including Microsoft Office 365, (Teams, PowerPoint, Word, OneDrive, OneNote etc.)
• A Weekly column on Customer Service and Leadership for a leading newspaper
• Certified Online Learning Facilitator since 2010 – various platforms.
• Certified Performance Consultant
• Train the Trainer Accreditation
• Trainer Assessor Accreditation
• Floor Walking for Internal Systems, Document Management and IT roll outs
• Public Speaker and Online Presenter for CompTIA - the world’s leading IT Industries Research and Education not for profit organisation
• Delivers talks on all things IT, Security, Trends, and emerging technologies
• Created The world’s largest IT Software Company’s Troubleshooting and Customer Service programme for all New Hires.
• Educates teams in adopting and using O365 applications • Presentation Coaching • Executive Coaching • Leadership & Management