Nancy Radford

I always offer clients (without any obligation or cost) an exploratory session of about 30 minutes on zoom to discuss your specific circumstances and what you want to achieve.
I have many prepared courses (see below), design courses for specific situations/topics and coach individuals.If you are interested in exploring this further, please let me know.

Training Topics
Positive ways to handle conflict 2 -3 hrs This seminar doesn’t dwell on the horror stories. Instead, we focus on how to enhance communication and avoid disruption. You will take away practical solutions and gain confidence in using day to day human interaction skills, so avoiding overreliance on process and sanctions.
Soft Skills for Hard Situations 2 -3 hrs interactive session (max 8 online, 12 in person) understanding triggers
Conflict First Aid Can be done in different depths as one can with medical first aid.Protect what is important, Prevent Harm and Restore Relationships
Stay Silent or Speak Up
Changing People who Don't want to change
Taming The Tiger Within
Boundaries and Saying No Nicely
Toolkit for Tortoises (learning to speak up effectively in conflict)
Listening/NonViolent Communication
Wade in or Walk On? Whether or not to intervene in potential/actual conflict

Conversations Not Confrontations. Longer Course for Managers
3 x 2-3 hr sessions covering managing own emotions, managing others in emotional/stressful situations and reducing negative/destructive behaviours.

"We have used the services of Nancy on several occasions and for staff training. Nancy has a way of engaging people and supporting them to work through some very difficult issues in a supportive way. We have had great results and learnt a lot as a team. She is a skilled and an inspirational professional who comes highly recommended." (CEO, workplace trainings)
"Beyond the information, your unwavering support and encouragement left a lasting impact. In moments when I doubted myself, your steadfast belief in my abilities acted as a guiding light, pushing me to grow both personally and professionally. The investment of your time and effort in mentoring me is something I deeply cherish." (coaching client)