A self-motivated Shop Manager and graduate in Marketing and Management with a strong work-ethic. Punctual, keen and conscientious; able to draw on skills developed in the workplace and at university, including ability to train and develop students, managing budgets and communicating and engaging with public.
Has experience working in a variety of roles in retail, from Store Assistant through to Store Manager. Excellent trustworthiness, reliability and self-motivation skills.
Provides an outstanding and unigue shopping experience for the customer that exceeds their expectations, delivering above and beyond service to every guest;-Goes the extra mile to build customer loyalty and understands the importance of this; -Ensures the team delivers and understands the importance of service excellence through regular reviews and provides ongoing feedback, conducts training and refreshers; -Recruit, induct, retain and develop my staff to enhance the values of the brand and contribute to the success of the business; -Develop, review and appraise my staff based on KPI's; -Motivate and drive my team to achieve sales and performance targets through the use of incentives, sales targets, performance development goals and regular team meetings; -Demonstrate compliance, consistency and ownership with regard to company operational procedures; - Develop relationships with the relevant departments; -Managing all aspects of Health and Safety within my team, colleagues, customers and contractors; -Utilising Visual Merchandising guidance in order to maximise sales opportunities with effective use of space and stock availability; -Ensure payroll and budget are effectively managed in line with Store Grading Model; -Develop smart objectives for my store and my team and share best practice across the country
Strong communication and interpersonal skills. Positive, diligent attitude with motivation to succeed and willingness to learn. High degree of flexibility to adapt to a variety of different situations, together with previous experience of coping under pressure through utilisation of own initiative.